Are you a dynamic and organized individual with a passion for providing exceptional customer service in a professional setting?
We are hiring. If you've got what it takes, we want to work with you. You may apply for the job positions below;
Position: Customer Care Manager/Administrator
Department: Sales & Marketing
Reports to: Operations Director
Job summary:
We are looking for a dedicated call center manager/administrator to join our sales and marketing team. In this role, you will handle inbound and outbound calls, address customer inquiries, and ensure timely issue resolution. Additionally, you will perform vital administrative tasks;
Key responsibilities:
- Manage inbound and outbound calls, delivering outstanding customer service.
- Resolve customer complaints, escalating issues when necessary and patient follow-up.
- Generate reports, monitor and follow up on tasks, and strive for 100% customer satisfaction.
- Maintain adequate stock levels to facilitate same-day deliveries.
- Collaborate with team members to identify and address emerging issues.
- Provide constructive feedback to management for continuous improvement.
Requirements:
- High school diploma or equivalent; a bachelor's degree in a relevant field is advantageous.
- Proven experience in a call center or similar customer service role preferably in a dental clinic.
- Exceptional verbal and written communication skills plus strong organizational and multitasking abilities.
- Ability to thrive under pressure and handle challenging customer interactions.
- Proficiency in Microsoft Office Suite.
- Capability to use Microsoft Word, Excel, and the Internet.
- Flexibility to work beyond regular business hours if needed.
Position: Human Resource Operations Officer
Job summary:
As the Human Resource Operations Officer, you will play a pivotal role in facilitating and enhancing HR operations in collaboration with Line Managers and the HR Team at Primecare Dental Clinic Ltd.
Key responsibilities:
- Manage and update employee-related data in the HRMIS and physical files.
- Ensure compliance with HR policies, implement policy changes, and keep staff informed.
- Handle employee relations and disciplinary processes and conduct investigations.
- Coordinate the annual HR audit, ensuring compliance and providing necessary information.
- Provide timely HR analytics, including headcount reports, joiners/leavers reports, and leave reports.
- Administer staff separation process, exit interviews, and participate in HR policy review.
- Handle documentation in the HR department and ensure accuracy.
Qualifications, Skills, and Experience:
- Bachelor's Degree in Human Resource Management or a relevant field.
- Three years of experience in a dynamic work environment.
- Good knowledge of labor law.
- Hands-on experience with Human Resources Information Systems.
- Ability to develop clear and fair company policies and apply them consistently.
- Excellent analytical and decision-making abilities.
- Strong team management skills.
Position: Accountant
Reports to: Operations Director
Job summary:
Primecare Dental Clinic Ltd is seeking a dedicated and skilled accountant to join our team. As an integral part of our dental practice, you will be responsible for managing our financial records, ensuring compliance, and contributing to the overall success of the clinic. If you have a strong background in accounting and are ready to make a difference in a healthcare environment, we'd love to hear from you.
Key responsibilities:
- Maintain accurate financial records and ledgers.
- Prepare and analyze financial reports.
- Manage payroll and accounts payable/receivable.
- Ensure compliance with tax regulations and financial standards.
- Assist in budgeting and financial planning.
Qualifications, Skills, and Experience:
- Bachelor's degree in Accounting or Finance.
- Relevant experience in accounting.
- Strong analytical and problem-solving skills.
- Proficiency in financial software and tools.
- Knowledge of healthcare finance is a plus.
Position: Front-desk Administrator
Reports to: Operations Director
Job summary:
Primecare Dental Clinic Ltd is in search of a friendly and efficient Front-desk Administrator to be the welcoming face of our clinic. If you thrive in a fast-paced environment, excel at multitasking, and have a passion for providing exceptional customer service, we want to meet you!
Key responsibilities:
- Greet and assist patients in a courteous and professional manner.
- Manage appointment scheduling and confirmations.
- Handle patient inquiries and resolve any issues.
- Maintain patient records and ensure accuracy.
- Support claims management and the smooth flow of clinic operations.
Qualifications, Skills, and Experience:
- Strong interpersonal and communication skills.
- Exceptional organizational abilities.
- Previous experience in customer service or front-desk roles.
- Proficiency in office software and scheduling systems.
- Empathy and patience in dealing with patients.
- Experience in a dental clinic setting is an added advantage.
If you are ready to contribute to a dynamic team to deliver exceptional dental care to our valued customers and uphold the standards at Primecare Dental Clinic Ltd, we encourage you to send your resume and application to info@primecaredentalclinics.com.
